What is Performance Innovation? In Facilities Management.

By May 13, 2021Blog

Performance Innovation was conceived by JorgensenFM, a facilities management and consulting division of Roy Jorgensen Associates, Inc., to improve Facility Management processes. Performance Innovation is the practical application of critical thinking enriched with elements of kaizen. The benefits of applying practical innovation to our daily work activities provide a better foundation for the organization by reducing the opportunities for error and overlooked opportunities for improvement. It keeps you on the leading edge of the curve, rather than playing catch-up or having to triage a situation. It is not an end-all; it is just another tool bringing value to your team, company, or customer.

In simplest of terms, it is a proactive approach to anticipating a problem or situation before it happens. It can also be used to address existing problems. The more it is used, the more it can prevent problems from arising. It is looking beyond the obvious of what at times is staring us in the face. Remember the adage: “seeing the forest through the trees?” As a tool, Performance Innovation prompts us to challenge the status quo. It requires that we ask questions and then look beyond the response. Facility managers, corporate real estate professionals, and operations staff can benefit by embracing this simple methodology.

Case Study – A world leading internet company experienced a weekend flood caused by a broken water line.  The flood resulted in a business interruption. Unfortunately, the facility was not equipped with a water notifier system tied into an alarm, and, unfortunately, the assigned patrol staff failed to make their scheduled rounds as required in the occupier lease. Response, triage, repair, and restoration totaled over $100,000 in hard costs, and millions of additional dollars in lost revenue resulting from the business interruption.

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While most raised floor system are equipped with under floor detection devises that send an alarm to a central monitoring location, in this case the floor was a non-raised system similar to those found in office break rooms. As our team worked to remediate the damage, the client asked whether we had the ability to install a water detection system throughout their building where water is used for breakroom commodities.

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